Live Admin Console/ ACD Client

Live Admin Console/ ACD Client

The Admin Console (AC) is a SIP-based console that provides users with a real time view of each user’s availability. The interface shows whether an extension is available, is busy, or is in DND (do not disturb) mode (). It also shows whether an extension is registered or has call redirection activated. The AC essentially encapsulates the status of the entire phone system and allows you to easily monitor it

Figure 12-6. Summary of Agent Group Queue

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