IVR CAPABILITIES

          
  • Plays Message -Play pre-recorded audio or use text to speech to a contact on answer.
  • Capture Digits-Capture a number of digits, with checks to confirm they are the right lerngth within a specified range.
  • Multi-choice -  Capture a single digit between 0 and 9.
  • Rating -Capture a number between 1 and X with checks to confirm the number is within the specified range.
  • Record -Record audio from the contact.
  • Conferencing -Dial contacts and put them into the same conference room.
  • DNC -Do Not Call; give contact ability to opt out of further calls.
  • Call Transfer -Bridge the call to an agent on contact answering for live lead generation "Press One" campaigns.
  • Text -Send a text to the contact during the call.
  • Branching -Go to specified part of the IVR depending on the contact's input.
  • Tag support in TTS -Text to speech with contact tags so that variables can be inserted into the message, for example; Hello, Mr {surname}, we are calling you in behalf of {company_name}".

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