VOIP Business Services

FAQs

Q: Do you have an SLA?

A: Yes, We provide the SLA of 99.999% availability. We also rates every phone call with a Mean Opinion Score (MOS) plus this is tool is available to customers as well, at any time you can log in to your portal and see real-time MOS for each individual calls as well as for last 30 day plus you can compare or see history of all calls on specific extension or group real-time as well.

Q: Adding an extension or making changes, how does it work? Is there any charges involve? How long does it take for your technicians to come on site for these?

A: Making moves / adds / changes is as simple as the click of a mouse via our Web-Portal. There is no need to go through the lengthy process of scheduling and dispatching a technician to administer any changes.

Q: Where are your data centers?

A: Our cloud Services delivered from 4 different geographically center, NYC, LA and Las Vegas in USA and Amsterdam in Europe, ensuring that services are available regardless of conditions at your location. Ensuring that Cloud services are available regardless of conditions at your location.

Q: What happens if we have another storm like Hurricane Sandy where your data center is located?

A: We experienced 100% uptime during Hurricane Sandy and thanks to our innovativeness architecture, so did all of our cloud-based customers. Because we have Four 4 data centers located in NYC, LA and Las Vegas in USA and Amsterdam in Europe. We operate active/active platforms and all components are fully redundant.

Q: Can you explain if want to integrate phone system with some of software applications how does it work?

A: Because our hosted solution is built on industry standards, customers can take advantage of pre-existing integrations to such applications as Outlook, most CRM application’s and websites, and many more. Plus we have Soap gateway which can be integrated to any application or database software, and provide full functional integration.

Q: How do you conduct user training?

A: We offer training in a variety of methods, to best suit the way your users prefer to learn. Training can be provided on-site or via the web (custom or general), and a wealth of Quick Reference Guides and Quick Tip Videos that can be accessed at any time.

Q: How do I design or change my call flow?

A: Before initial implementation an experienced project manager will consult with you on how to properly set up your call flow and he goes over a state of art implementation point of view questioner with you, then he will built your flow with your admin, this way is best way to explain your options as well as providing you best training to how make changes, with some minor training, your administrator will be self-sufficient – able to make virtually any change necessary to your hosted phone system via our web-portal..

Q: What happens if new phone models become available?

A: Unlike some providers that require you to purchase or provide a third party lease purchase, a hosted PBX solution from SequlNet is on a subscription base for a pre-determined term. At any time, you may choose to do technology refresh.

Q: Can I bring my devices?

A: SequelNet utilized standard SIP protocols to deliver VoIP services. As such, most commercially available SIP phones are compatible with our services. If you have older equipment that you’ve invested in, we often have programs and incentives available for upgrading.

Q: What if our ISP (internet service provider) goes down?

A: You phone system stays up on cloud, still people can call you and reach out to auto-attendants, call can be fork to cell phones automatically or receive messages via text or email. The foundation of Sequel Net IP’s network architecture is survivability.

Q: If we have fail-over ISP, how this can be handled by phone system?

A: Due to this fact that phone are not looking for an IP address as default gateway, neither hosted service, all phones will be register to hosted service in matter od 5 second automatically.

Q: Do I need an MPLS network for my premise-based system – is that true for your system too?

A: SequelNet can deliver service over a variety of different access types. You can utilize public internet or private or a combination of these to maximize redundancy and survivability.

Q: Is maintenance included?

A: While many systems require support agreements to cover hardware and software upgrades and routine brake-fixes, a hosted VoIP solution from SeuelNet includes all upgrades and hardware fixes at no charge. You should note that some hosted providers do not include maintenance, so it’s important that you identify that.

Q: Is SequelNet a carrier?

A: SequelNet is a world class cloud service provider with service and customer all around world.

Q: Can your system work with my overhead paging system or the box at my front door or my security system like cameras?

A: Yes it can. Plus to that our system provides paging over phones as well, so to page you do not need to have separated system; all phones can participate in page or intercom as well.

Q: Can your system work with my overhead paging system or the box at my front door or my security system like cameras?

A: Yes it can. Plus to that our system provides paging over phones as well, so to page you do not need to have separated system; all phones can participate in page or intercom as well.