October 10, 2021 | Kevin Gates

What is Hosted IPPBX and What Does Web Conferencing Mean?    

These days, more and more people are starting small businesses, and to communicate within their organization, with their clients, or with other business associates, they are mostly using simple telephones or Skype. Yes, they can cater to their basic requirements but for advanced features, they require newfangled communication technology. Also, other means of communication like fax and emails don’t work with the pace of business processes. Therefore, the idea of (VoIP) which uses internet medium to carry voice evolved into the business world. IPPBX hosted companies started to provide this VoIP service for basic as well as modern communication features like web conferencing to small and medium scale enterprises.     

VoIP communication, when compared with PSTN (traditional telephone) lines, is a technology that is light years ahead. PSTN offers only voice communication but VoIP comes with a lot of features that are very remunerative for your business. VoIP provides companies with the facileness of voice, text, fax, voicemail, email, video, instant messaging, and social media interaction; all in a unified communication system. These benefits of VoIP communication for business enterprises are so overwhelmingly obvious that the sooner you switch, the better it is for your business. This is why more and more businesses are taking to VoIP and shedding PSTN in the process. 

What is Meant by Hosted IPPBX solution and How Does IPPBX Work?     

This telecom interface is an online operated communication solution that can route calls to the right person, and even port calls to mobiles. With hosted IPPBX, you don’t need to install PBX hardware at your workplace. IPPBX service providers will manage calls and other features for you. They allow businesses to maintain their communication interface seamlessly. The service providers maintain a huge system housed in a large space with a great number of connections. They manage the whole system at one location and use cloud-based functionality to make IPPBX features easily accessible by business organizations.    

Talking about the features and functioning of IPPBX, it has a call forwarding characteristic that makes it possible for employees to get their calls through a mobile phone even if they are not in the office.  This software solution can use call forwarding with conditions attached like call hold, call return and call transfer within an office or even within branches. The system also offers conferencing management feature to do meeting and conference while working remotely.  Moreover, awfully occupied executives can save time with the help of IPPBX features like auto-dialer to configure for outbound calls, and the automatic call distribution system to ensure inbound calls go to the right person.           

Everything You Need to Know About Web Conferencing: 

Most web conferencing software use Web RTC (real-time communication) technology for conferencing management. It is an extension of VoIP and applies only to internet browsers. By using it, companies can hold live meetings, conferencing, presentations, and training via the internet particularly on TCP/IP connections. You can either use a telephone to connect to the conference or you can connect through your computer.  

Web conferencing or enterprise video conferencing, besides allowing real-time point-to-point communication, offers you multi-task communications from one sender to many receivers in separate locations. It entirely depends on your service, you will either have to download an application (additional software) and install it or a web-based application is launched in the attendee’s browser for enterprise video conferencing. But one thing is sure, by using web conferencing businesses will save more on their communication system. 

Benefits of Using VoIP System for Small and Medium-Scale Businesses:        

  • No advance expenditures are involved in setting up this communication channel.  
  • They don’t have to worry about the maintenance of the system because there is no physical system.      
  • The requirements can be altered in accordance with the business needs and this ensures scalability.      
  • This system facilitates businesses to access their communication and do enterprise video conferencing from anywhere, anytime, and via any media.  
  • You can integrate different business offices through a single phone channel using virtual phone numbers and digital packet-switched network connections that VOIP-based IPPBX offers.  
  • The system offers a number of useful facilities like conferencing management, call forwarding, call screening, call transfer, call parking, multiple numbers, telemarketing through blasting of calls, fax on internet, auto-attendant, automatic call distribution, call conferencing in both audio and video modes, call waiting, call return and many more.     

Why Businesses are Shifting to Cloud-Based IPPBX from Traditional Communication Networks?      

There are myriad reasons for businesses to shift to IPPBX communication from conventional networks but we will enlist a few of the most popular ones.         

Readily Available for Remote Employees:          

One of the most common reasons why a hosted PBX is a top choice for many small and growing businesses is the flexibility it offers to employees who have to work remotely. Because the service is offered by the vendor's cloud phone system, you can use it anywhere you want. Also, VoIP (Voice over Internet Protocol) allows employees to use an app and immediately have their calls forwarded to any phone number or device. It doesn’t matter if they want a call to go directly to their cell phone or their laptop, VoIP makes it possible for them.        

You simply need a VoIP service provider and a reliable internet connection to make this happen. Additionally, VoIP provides you with unified communications, integration of voice, chat, video, IVR, email, fax, voicemail, and text message. It also offers you the facility of call management, conferencing management, call distribution, call transfer to mobiles, call recording, analytics, and reports. Also, IPPBX offers on-demand use of local or toll-free numbers that is very important for the marketing of businesses.    

Quick Setup with Almost Zero Maintenance on Your End:  

Another reason behind businesses moving to this system is the ease of its setup and its easy maintenance. Unlike traditional phones where you need some days to install the network, IPPBX can be set up within a day. The service provider will manage and maintain the network and you will be just using it. Also, you don’t have to hire a full-time employee, who is trained on the system and could make any significant changes or troubleshoot problems. Hosted IPPBX takes that headache away, saving companies a hefty amount in their IT budget. Furthermore, this service is affordable and you just have to pay fixed operational costs.      

Unprecedented Flexibility:

With Hosted IPPBX, an organization can change its call settings in a flash. The same way as an employee can log in and easily route his phone number to a new mobile. Cloud-based phone system makes accessing features like call forwarding, conference lines, Caller ID, and Voicemail to SMS as easy as toggling a setting on or off. A middleman is often required to update and improve IPPBX features. Businesses had to call the service providers to implement the additional options they wanted. A hosted IPPBX has put the power of flexibility and total call control in the hands of the user.  

Increased Reliability and Performance:   

One of the most crucial benefits for businesses is the reliability of a communication network. Hosted IPPBX, since it’s not a physical landline or housed in an on-site phone system that can have a whole lot of problems, from the power problems to downed telecom lines. With built-in features like failover, interconnected data centers, businesses can find ways to ensure they’re always up and running.      

Even in the event of extreme weather that requires evacuation, you can configure your VoIP phone system for remote employees, to alert customers with timely messaging, forward calls to voicemail, or even route them to cell phones. It's possible because a hosted IPPBX operates across multiple servers located around the world.    

What is the Expected Future of the Hosted IPPBX?   

In these current business environments, innovative and efficient technologies are welcomed everywhere around the globe. Companies are no longer relying on old technologies just to save a few dollars, rather they are spending on every gadgetry that can give their company a boost. As a result, the technological advancements of the last two decades have brought a great change in all sort of businesses. And this new shift has transformed the way people work. The workplaces have moved from structured offices to one that embraces more flexibility. Traditional phone systems have also become less common in offices.   

Since internet-based phone system has come into play, companies have started depending on the them for their business emails and other correspondences. In modern times, offices will continue trying to minimize their hardware resources. Soft-phones will gradually replace the actual phones and call centers will continue to upgrade their aging PBXs with a modern hosted IPPBX that connects their agents around the world using nothing more than an internet connection.    

Opting for the Right Hosted IPPBX Provider that Offers Features Like Web Conferencing:  

Every VoIP service provider is not the same. Opting for the best and most reliable service provider will make a massive difference in achieving the goals of your business. Prior to implementing a hosted IPPBX solution, it is recommended to decide on the most important features of your organization. Hosted-PBX service buyers should establish their business requirements, compare VoIP features, research security protocols, and examine service and support offerings.         

When choosing a hosted IPPBX service one must consider the initial and recurring phone service costs, price, availability, and quality of support, third-party reports on uptime and system reliability, security practices, and certifications like PCI, SOC, and HIPAA, the number of data centers and their security profile, accessibility, and ease of use of the unified communications platform, verified customer reviews, and industry benchmarks. 

Moreover, features like web conferencing should also be considered because they are very much important for remote meetings and enterprise video conferencing. When you analyze and score hosted IPPBX services on the aforementioned criteria, you will see that   IPPBX  consistently ranks as the best business phone service in the industry. Why? IPPBX is easy to use, offers services like the business phone systems, instant file sharing, remote working capability, integrated video conferencing, and Microsoft teams' integration. Also, we have unrivaled reliability, and our support team is legendary. 

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