AUGUST 19, 2022 | Emily Stancer

What Is On Call Parking and How Does It Work VoIP Office Phone?

On Call parking is a crucial function for businesses that receive a lot of incoming calls. It enables operators to manage phone conversations more skillfully and gives callers a better experience.

There are numerous phone-related capabilities available when you get a business phone system from a provider like IPPBX that goes far beyond your standard phone system. If VoIP is new to you, you probably feel as though the vocabulary is beyond your comprehension. "On Call parking" is probably one of them.

Let's examine call parking in more detail, including what it is, how to utilize it, and its advantages.

What exactly is On Call Parking then?

In essence, On Call Parking is a function that you may find in some business phone systems or unified communications platforms that is intended to assist you to manage a large number of incoming calls simultaneously. With one major exception, pausing a call is actually quite comparable to a traditional hold.

You can put a live call on hold with On Call Parking, but the distinction is that you can carry on the conversation using a different Call Parking extension number. The caller who is currently parked will hear the hold music you've selected, but unlike in a typical call hold scenario, they won't remain connected to the original phone line.

Instead, they are left in a shared "Call Parking Lot" so that another agent who is available can pick them up. To put it another way, a call is "parked" until it is picked up again. Why is this such a highly useful tool? Because it provides the crucial flexibility that teams working in busy call centers, in particular, need.

Your callers won't ever be put on hold or transferred to voicemail thanks to On Call Parking.

Call Transfer vs On Call Parking  

Both call park and call transfer start with a customer calling a company and inquiring about assistance. Call transfer directs the person to a particular extension. This works best when the caller needs to get through to a specific employee at that company or the main line of a particular division.

Call park transfers the caller to a different line that is accessible to everyone in the company. The caller most likely needs general assistance or customer service and does not need to speak to a specific individual. Call parking is crucial for businesses with sizable call centers or customer service departments that may need to hold calls until a free agent becomes available.

The Advantages of On Call Parking.

With the exception of the call being on your network, the Call Park feature is comparable to putting a call on hold. A user can do this from any other phone in your VoIP network to retrieve a missed call. Users can quickly and easily transfer a call to a colleague in this method. With just two button presses—one to park the call and another to unpark it—a call can be parked and unparked. Users benefit from time savings and fewer workflow disruptions as a result.

Call parking offers a wide range of practical advantages to businesses even though it is not considered cutting-edge technology. Let's examine a few advantages:

  • Anyone working for the company can accept a call from any of the system's phones thanks to calling parking. This is useful for big companies with many floors or a lot of square footage, such as supermarkets or big box merchants.
  • By simply dialing a code, any phone connected to the VoIP business phone system can accept the call.
  • If no one answers the call, the call is transferred back to the extension where it was parked.
  • The operator's line is not blocked by the held call.

Call Parking Using IPPBX

Today, call parking is a common feature, although each VoIP business phone system service has its own setup preferences. Some have restrictions on how many calls may be parked at once (usually 50). The duration of some parked calls is predetermined. Some just allow voicemail or a ringback after the timer runs out for parked calls. Some simply allow system desk phones to respond, while others require you to create a unique call group, the members of which are the only users on the network who have access to parked calls.

You decide how long you want your call to wait in the parking lot with IPPBX's call parking and where it will go when that time has passed. It may ring back to the person who originally parked the call, go to voicemail, the attendant menu, or an external cell phone not included in the system.

What if the call is constantly parked?

Your system can be configured to redial the call after a specified amount of time. This signifies that the system transfers the parked call back to the person who originally parked it after "x" minutes. Depending on the system, the parked call may also be routed to voicemail at this stage. Though it's best if the phone is picked up, voicemail is preferable to keep the caller on hold endlessly.

Conclusion

Call parking has become a crucial feature for businesses that rely on telephonic business communications. It is not always that any call agent, that’s where call parking can help in particular, so as soon an agent is available the caller gets connected back again.Call parking can be easily utilized once you have a business phone system. VoIP office phones have a lot of features to offer but this one, on-call parking makes using VoIP even more exciting and feasible.

IPPBX has been providing reliable VoIP office phone services for years and has never let its clients down. Our agents make sure that you get the most out of the VoIP business phone system and make business communication more than just calls for you.

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